10 Tips for Working in Hospitality (NZ Edition)
Jul 02, 2024
Are you ready to dive into the vibrant world of hospitality in New Zealand? Whether you're a local or an international job seeker, the Kiwi hospitality industry offers fantastic opportunities to build a rewarding career. Here's your guide to getting started:
1. Understand the Industry
The hospitality industry in New Zealand is diverse, encompassing restaurants, cafes, bars, hotels, and event management. It's an industry known for its dynamic environment, where no two days are the same. Key sectors include food and beverage, accommodation, and tourism services. Understanding the landscape will help you identify the area that best suits your interests and skills.
2. Get the Right Qualifications
While formal qualifications aren't always mandatory, having relevant certifications can give you an edge. Consider enrolling in hospitality courses offered by institutions like the New Zealand School of Tourism or other vocational training providers. Key certifications include:
- LCQ (License Controller Qualification): Essential for anyone wanting to work in licensed premises.
- Food Safety Certificate: Important for roles involving food handling.
- Customer Service Training: Beneficial for all hospitality roles.
3. Build Your Skill Set
Hospitality employers value practical skills and experience. Focus on developing key competencies such as:
- Customer Service: Being friendly, approachable, and able to handle customer inquiries and complaints effectively.
- Communication: Clear and concise communication, both verbal and written.
- Teamwork: Ability to work well in a team environment.
- Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.
4. Gain Experience
Starting with entry-level positions can be a great way to get your foot in the door. Consider roles like waiting staff, barista, kitchen hand, or front desk receptionist. These positions provide valuable on-the-job training and can lead to more advanced opportunities.
5. Create a Standout CV
Your CV should highlight relevant experience, skills, and any certifications you have obtained. Tailor your CV to the hospitality industry by emphasising customer service roles and any experience that showcases your ability to work in a fast-paced environment.
6. Leverage Job Platforms
Use job platforms to find hospitality job listings. Websites like Seek, Trade Me Jobs, and Indeed are popular in New Zealand. Additionally, the Barcats platform is an excellent resource for connecting with hospitality venues looking for staff.
7. Network
Networking is crucial in the hospitality industry. Attend industry events, join hospitality groups on social media, and connect with professionals already working in the field. Sometimes, jobs are filled through word of mouth before they even get advertised.
8. Prepare for the Interview
When you land an interview, be prepared to demonstrate your enthusiasm for the industry, your understanding of the role, and your willingness to learn and adapt. Highlight any relevant experience and be ready to discuss how you handle high-pressure situations and provide excellent customer service.
9. Understand Your Rights
Familiarise yourself with your rights as an employee in New Zealand. The Employment New Zealand website provides comprehensive information on minimum wage, working hours, breaks, and other employment conditions.
10. Stay Positive and Persistent
The hospitality industry can be competitive, but persistence pays off. Stay positive, keep improving your skills, and continue applying for positions. Each job application and interview is an opportunity to learn and grow.
Starting a career in hospitality in New Zealand is an exciting journey filled with opportunities to meet new people, develop a range of skills, and enjoy a dynamic work environment. With the right approach, you'll be well on your way to making your mark in this vibrant industry. Good luck!
