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About the role

As a Front Office Receptionist at Quest On Hobson', you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our guests. In this part-time position, you will be responsible for managing the front desk operations at our centrally located property in Auckland CBD, Auckland.

 

What you'll be doing

• Warmly greeting and assisting guests upon arrival and departure
• Efficiently checking guests in and out, processing payments, and addressing any queries or concerns
• Providing information about the hotel's facilities, local attractions, and recommended activities
• Handling telephone inquiries, emails and booking requests in a professional and courteous manner
• Maintaining a high level of cleanliness and organisation at the front desk
• Assisting with various administrative tasks as required

What we're looking for

• Previous experience in a customer-facing role, preferably within the hospitality industry
• Strong communication and interpersonal skills, with the ability to engage with people from diverse backgrounds
• Excellent time management and multitasking abilities to handle various responsibilities simultaneously
• Proficient in using computer systems and technology to perform daily tasks
• A friendly, professional, and customer-focused attitude
• Flexibility to work shifts, including weekends and public holidays

What we offer

• Competitive hourly rate and opportunities for career growth
• Comprehensive training and ongoing development support
• Discounted accommodation rates at Quest properties across New Zealand
• A positive and collaborative work environment
• Opportunities to be part of a dynamic and passionate team

About us

Quest On Hobson' is a leading provider of apartment-style accommodation in the heart of Auckland CBD. As part of the Quest Serviced Apartments network, we are committed to delivering exceptional hospitality experiences to our guests. With a strong focus on customer service and a dedication to the local community, we strive to create a welcoming and enjoyable stay for all who visit.

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Experience

•  Prefer 1 year of experience or more in a hotel front office, receptionist, or guest service role.

 Skills & Competencies

• Strong customer-service focus with a positive, professional attitude.
• Accurate cash-handling and record-keeping skills.
• Attention to detail and strong organisational skills.

 Personal Qualities

• Reliable and punctual with a high level of integrity.
• Team player with the ability to work independently.
• Willingness to work rotating shifts, weekends, and public holidays.

 Language & Communication

• Fluent in English (spoken and written).

Legal & Other Requirements

• Eligible to work in New Zealand.
• Must be available for shift work, including early mornings and late nights.
• Student Visa with 20 hours/ week is not considered.